Careers

This is an exciting, fully remote opportunity to join the fastest-growing association certification team in the printing industry. The Account Services Manager – Certifications is responsible for driving net-new revenue growth while managing the end-to-end customer experience for the Alliance’s System Certifications and Master Facility Certifications programs. In this role, you’ll work directly with printers and suppliers across a wide range of markets—commercial printing, packaging, labels, wide format, apparel decoration, and more—making every day genuinely varied and engaging. This role serves as the primary point of contact for OEMs and printers throughout the certification process, coordinating internally and externally to ensure timely execution, clear communication, and a high-quality customer experience. The Account Services Manager owns both the business and operational aspects of these certification programs, balancing proactive sales and business development activities with responsive, professional customer service. This is a manager-level individual contributor role that reports to the SVP, Member Services, and works closely with Marketing and internal program stakeholders.

We’re hiring a Senior Analyst to lead these engagements end-to-end. Our work spans two types: decision-support research, where a client has a question and we design a study to answer it; and strategic thought leadership, where research is designed from the start to build a client’s brand or support a product narrative — commercially shaped, but grounded in real data and real methodology. You’ll sit in scoping conversations with prospective clients and help shape the research approach. You’ll design the methodology, draw the conclusions, write the deliverable — report or deck — and present findings to client senior executives. Each engagement is yours to run, and some will be in industries you don’t yet know. Ramping fast on unfamiliar territory is core to this work.

As part of our Audience Development team, you won’t just be "posting updates” - you will be learning how to execute high-level social strategy for a variety of industry-leading brands. This role is a mix of creative content execution, community management, and real-time event support.

The position requires a dynamic, detail-oriented person who can multitask. This will require strong organizational, writing, and editorial skills, as well as the ability to craft headlines, captions, tweets, posts, and other compelling short-form text. The candidate should be tech and social media savvy, a quick learner, energetic, and possess the ability to work independently and with a team. Occasional business travel may also be required.