Details:
Summary:
The pandemic accelerated digital transformation across the nonprofit sector, forcing organizations to quickly adopt technology for remote collaboration, communications, and fundraising. Those that adapted swiftly were able to maintain operations and build stronger digital foundations, allowing them to streamline workflows and focus more on donor engagement and growth. Technology became essential not just for survival, but for long-term efficiency and scalability.
A survey of 267 nonprofits by boodleAI, NAPCO Research, and NonProfit PRO found widespread tech adoption, with 87% using online collaboration tools, 78% using SMS/email messaging, and 76% using cloud storage. The greatest increases over 18 months were seen in online collaboration (76%) and virtual events (59%). Donor-facing tools like CRM systems, fundraising platforms, and virtual events were key in driving revenue, showing a clear return on tech investments spurred by pandemic challenges.