Computer Operator

POSITION: Computer Operator
REPORTS TO: Director of Information Technology
FLSA: Non Exempt

Position Objective
Provide support in the day-to-day operations of all production computers. Responsible for ensuring daily operator functions occur timely and accurately.


  • Ensure Daily Pick tickets process is completed on time and in an accurate manner.
  • Ensure that daily backups are completed, both on the productions computers and development computers and sent to off-site storage facility.
  • Develop and maintain current operation instruction and check -off sheets to ensure daily functions are completed timely and accurately.
  • Assist with the accountability and the accuracy of all computer equipment inventory, replacements, and repair spare parts as per fixed assets requirements.
  • Assist with the deployment and/or repairs with all network attached devices.
  • Maintain User ID's in the AS/400, LAN, and Exchange including deletions, additions, and changes.
  • Provide adequate and up to date documentation, to include both AS/400 and PC based systems.
  • Provide level-one help-desk support, escalating as needed to level-two to ensure end-user requirements are met in a timely and accurately manner.
  • Ensure assigned projects are completed in a timely and quality manner.
  • Keep abreast of technological developments that would benefit the company.
  • Perform related duties as assigned by the Director of Information Technology.

Working Environment/Equipment Used

  • Work is done in an office environment, dress appropriate to business needs.
  • Daily functions require use of modern technology to include but not limited to: computers, printers, fax machines, and telephones.
  • Movement throughout the entire facility when needed, including to other departments to assess current work situations.
  • Job involves moderate lifting of computer equipment.
  • Must be available 24/7 to assist in after-hours production and/or installation issues.


  • Basic Knowledge of computer systems.
  • 3-5 years of hands-on experience with AS/400.
  • Ability to work in a fast-paced environment.
  • Effective communication skills, including reading, written and verbal.

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