Get Your Customer Service Professional Certification
You're a professional dedicated to delivering extraordinary customer service and increasing customer loyalty. You want your communication strategies to be strong and clear, with a mission to look at every interaction you have with the customer from their point of view. Your goal is to build winning relationships by providing the right support at the right time and effectively handling dissatisfied clients.
The Customer Service Professional (CSP) certification program will provide vital skills in the areas of professionalism, communication, management of internal and external customers, and job production situations to deliver an outstanding customer service experience.
At Printing Industries of America, we've developed the Customer Service Professional certification program to train and validate the expertise of customer service representatives (CSRs) in a production print environment. The certification program consists of an eLearning training course and timed certification exam. The exam must be passed with a minimum score of 80% to qualify as a Customer Service Professional.
This sneak peek video contains excerpts from the various courses contained in the CSP certification program.
Purchase access to the courses and exam to get your Customer Service Professional Certification today!