Printing Industries of America has developed the Customer Service Professional (CSP) certification program to train and validate the expertise of customer service representatives (CSRs) in a production print environment. The certification program consists of an eLearning training course and timed certification exam.
About the Certification Course and Exam
The exam is delivered online and consists of 90 multiple-choice questions based on a series of customer service topics that include qualities for customer service success, roles in production and print manufacturing concepts, client communication, and dealing with dissatisfied clients. The certification exam has a 90-minute time limit and must be passed with a minimum score of 80% to qualify as a Customer Service Professional.
The best way to prepare for the exam is to take the eLearning course that is included as part of the certification program. The course is broken into modules that allow the information to be digested at a reasonable pace. Sample questions at the end of each module help you prepare for the full 90-question, timed certification exam. Access to the eLearning course will be available for one year.