Traditionally, business metrics or key performance indicators (KPI's) have been defined as any type of measurement used to gauge some quantifiable component of a company's performance. Examples include after tax profit margin, sales versus plan, spoilage, sales per employee, and on-time delivery. Business metrics are the foundation of any performance monitoring strategy. But do these KPI's engage the head, heart and hands of every employee in the organization? Not always. This session highlights the critical elements and "must know" concepts for developing and leading effective KPI's where employee engagement and behavior management are the key focuses.
You Will Learn
- Criteria for selecting impactful KPI's
- Why metrics often fail to resonate with team members
- When and how to share metrics with employees
- Using KPI's to reinforce your desired culture
- 3 aspects of using metrics as a basis for improvement
- Incorporating KPI's into the daily huddle
Who Should Attend
- Owners, CEOs, presidents, and other executives of printing and converting companies
- Plant managers
- Operations managers
- Continuous improvement and Lean managers
Dare to Be Amazing
Eric is a professional business and leader development coach and recovering engineer who specializes in equipping manufacturing leaders to improve productivity by creating a wildly engaged workforce. He spent most of his career with Philips Respironics, eventually becoming the senior director of supply chain optimization. As senior operations leader he inspired a highly engaged team to become a world class operation and western Pennsylvania's employer of choice. His daily focus on quality, cost, delivery, safety and morale was one of the reasons that the two plants he led were recognized separately by IndustryWeek magazine and Assembly magazine as being two of the best plants in North America.