Written October 17, 2019
FLSA Status: Nonexempt
Alternate Job Titles: PBX Operator, Switchboard Operator, Telephone Operator
Welcomes company visitors, determines nature of business, and routes to appropriate individual. Operates telephone console, and maintains employee and departmental directories. Performs general clerical duties, makes appointments, and distributes messages by performing the following duties personally.
Essential Duties and Responsibilities
- Obtains caller/visitor name and arranges for appointment with person called upon.
- Directs visitor to destination and records name, time of call, nature of business, and person called upon.
- Operates PBX telephone console to receive incoming messages.
- Prepares memos, correspondence, reports, and other documents.
- Issues visitor's pass when required.
- Makes future appointments and answer inquiries.
- Collects and distributes mail and messages.
- Performs variety of clerical duties.
- Maintains cleanliness of work area and equipment.
This job has no supervisory responsibilities. Carries out conduct and leadership responsibilities in accordance with company policies, procedures, safety, and applicable laws.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED): or one to three months related experience and/or training; or equivalent combination of education and experience. Strong communication skills.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information to one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standard situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk and hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift/or move up to 10 pounds and occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, toxic chemicals, and heat. The noise level in the work environment is usually moderate. Some independent travel may be required.