Quality Assurance Supervisor

Written October 17, 2019

FLSA Status: Exempt

Alternate Job Titles: Quality Control Supervisor

Job Summary

Plans, organizes, assigns, and directs all quality assurance department operations. Supervises and coordinates the activities of a screen printing or digital imaging quality assurance department by performing the following duties personally or through assistant personnel.

Responsible for the implementation of all departmental policies, practices, and procedures pertaining to quality personnel.

Essential Duties and Responsibilities

  • Directs quality inspection of screen printed or digital imaged products to verify conformance to quality specifications.
  • Reviews and implements company quality standards.
  • Plans quality assurance operations, establishing priorities and sequences for monitoring quality assurance.
  • Prepares operational schedules and coordinates activities to ensure quality of products produced meets company quality specifications.
  • Prepares departmental budget and monitors expenditures of budgeted items.
  • Reviews quality assurance reports and resolves quality problems and issues to ensure minimum costs and prevent operational delays.
  • Develops or revises standard quality operational and working practices and directs quality assurance workers to ensure compliance with standards.
  • Resolves worker grievances or submits unsettled grievances to management for action.
  • Compiles, stores, and retrieves quality assurance data.
  • Interprets and enforces company policies and safety regulations.
  • Interprets printing specifications, blueprints, and job orders and assigns quality personnel.
  • Recommends measures to improve quality methods, equipment performance, and print quality.
  • Analyzes and resolves work problems, or assists workers in solving work problems.
  • Initiates or suggests plans to motivate workers to achieve work goals.
  • Confers with other supervisors to coordinate activities of individual departments.

Supervisory Responsibilities

Responsible for the overall direction, coordination and evaluation of quality assurance personnel. Responsible for the supervision of non-supervisory personnel. Carries out leadership responsibilities in accordance with company policies, procedures, safety, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning assisting, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


To perform this job successfully, individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree in Quality Management, or Engineering from four-year college or university; or three to five years of screen printing and/or digital imaging quality management experience; or equivalent combination of education and experience. Strong skills in work planning, scheduling, and must have good judgment of color, design, and printing quality.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and employees.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions of practical situations to printing jobs.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Some independent travel is required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, toxic chemicals, and heat The noise level in the work environment is usually moderate. Some independent travel is required.