We don't measure anything other than our financial performance. What else should we be measuring?

Your company is not unusual, however there are key performance indicators (KPIs) that companies should be measuring to understand if they're improving and allow them to benchmark against other companies. One of PIA's top consultants, Steve Anzalone, recommends that companies start with these three metrics: on time in full (OTIF) deliveries as a percentage of total jobs, cost of spoiled work as a percentage of sales, and customer complaints. All are measurements of company-wide performance, rather than specific to one area. PIA's KPI survey earlier this year revealed that the most common production-oriented KPI for U.S. printers is makeready time/waste followed closely by cost of spoilage, press availability as a percentage of planned hours, and OTIF.