Aside from substrate offerings and a waste management system, top-notch customer service is of high importance. When a vendor
says it is following a sustainable path, the entire staff should understand what that truly means, from the executives to the pressman to the kitting crew. I have found in my interactions that “education within” still needs high attention. Vendors, especially if certified by the Sustainable Green Printing Partnership (SGP), should invest time in training their staff about the basics of the organization’s sustainability efforts and policies.