Frequently Asked Questions

Online Store FAQ

Purchasing and Pricing

Q: What forms of payment do you accept?

A: We accept payment via check, money order, credit card (VISA, American Express, MasterCard), or wire transfer. If you prefer to make payment via wire transfer, please contact our accounting department (by clicking here) for bank transfer information. Please note that we do require prepayment for all orders.

Q: Do you accept purchase orders?

A: We require prepayment for all orders, although we are able to make special arrangements with schools and educational institutions to work with a purchase order.

Q: If I do not wish to purchase my books online, what other options do I have?

A: In addition to our online bookstore, you do have several other options for ordering publications.

  • Whether you are a member of Printing Industries of America or not, you can call our Member Central department where an agent will process your order at 800-910-4283 x770 (within the U.S.) or 412-259-1770 (all other countries). This service is available Monday through Friday, 8:30 a.m. to 5:00 p.m.
  • You can download an order form and fax your order to 412-749-9891
  • Or mail your order and payment to Printing Industries Orders, 301 Brush Creek Rd.,Warrendale, PA 15086 (Attn: Member Central).

Q: Do you offer a discount for bulk purchases?

A: Yes, we do offer an additional discount for purchases of 20 copies or more of a single title. If you’d like to purchase a book in a large quantity for training, marketing, or resale, please call us at 412-259-1770 for pricing details.

Q: How do I know if I qualify as a reseller, and how can I utilize the reseller discount to make a purchase?

A: If you are a bookstore or distributor and are purchasing books in bulk, you can be approved to purchase our publications at the reseller rate which is 20% off of our member rate (this is typically equivalent to 40% off of the non-member rate). This discount level is not available via the Online Store, so all resale orders must be approved and handled by our Member Central department. To be certain that you qualify or to make a bulk purchase, contact Member Central at 412-259-1770.


Q: If I purchase a downloadable product, how should I expect to receive it?

A: If you make the purchase at our online store, you will have access to your purchased file upon completion of the order. There are multiple points of access for your download:

  • In your shopping cart final screen (after you submit the completed order), you will see a “Products information” area showing a list of products purchased. A “[Download]” link will be included next to any digital title purchased.
  • You will also receive a confirmation email after your order is complete. The last line of this email will indicate: “PDFs can be downloaded below” with a title and link to your product.
  • This email will also direct you back to your “My Account” page at On the righthand side of this page, there is a box linking you to information such as your profile details and order history. It also includes a “Downloads” link, which stores access to your previously purchased download products, where you can access them at any time. (Note: Access to downloadable products is limited to 3 downloads, so you will want to save your purchased products to your computer.)
  • If you encounter any difficulties with this step or ordered the product via a different medium, you can call Member Central at 412-259-1770 to have the download link(s) or file(s) emailed to you directly.

Desk Copies

Q: I am an instructor and am interested in reviewing some of your publications for use in my curriculum. What is the procedure for obtaining a desk copy for review?

A: In order to receive a desk copy of one of our publications, you must fax a request on university letterhead. The request must contain the name of the relevant class, expected enrollment, the title(s) that you’re interested in, and the ship-to address. With only a few exceptions, we are able to supply almost all of our titles for this purpose. Shipping and handling charges will still apply.


Q: While you seem to have a variety of resources on each respective topic, I am having trouble deciding which one(s) are best suited to fit the specific needs of my company. How can I find suggestions of this kind?

A: In order to find resources that will fit your company’s specific needs, you can contact Sam Shea at 412-259-1747.

Q:  I am interested in a variety of the topics that your resources cover, but I do not wish to purchase a publication as detailed and extensive as a textbook. Do you offer any publications that are more of a general, concise overview of some of your topics?

A: Yes, we do offer a type of resource called a “primer” on a variety of our major topics. These books are shorter in length and offer concise, yet detailed, overviews of their respective subjects. At, enter keyword “primer” in the Search field to view a list of the primers that we offer in our online bookstore.

You might also be interested in our MicroLessons product line. These are concise, downloadable products that get quickly to the point of the topic at hand.

Q: How do I view your complete list of products?

A: The best way to access a complete overview of all of our products is at our online bookstore, Here, you can browse products as organized by category, view an Alphabetical Listing, or search for specific titles. Downloadable catalogs are also available, but do not show all titles available.


Q: We are interested in training some of our newer employees who lack experience in the pressroom. Do you offer any resources specifically designed for training purposes?

A: Yes, we do offer curriculum programs designed for the following topics: sheetfed offset printing, web offset printing, bindery, and prepress. These curriculum programs include publications as well as workbooks for the trainers and trainees. We also offer the option to administer an examination to your trainees at the end of the program which includes a certificate of completion for those that complete the exam with an 80% or higher. Visit to browse our full line of turnkey training curriculums products. 

Q: For use of your training curriculums, do I need both the Supervisor’s Kit as well as the Trainee’s Kit?

A: We do recommend that you purchase the kit rather than the individual kit components when implementing training. Not only do the kit prices reflect a discount on individual prices of the kit components, but the kit also contains all of the books referenced in the manuals. Select the appropriate number of Instructor’s Kits, Trainee’s Kits, and Reference Libraries for your training situation. All three of these include essential components of the program that are complete with the training manuals, workbooks, and textbooks that you will need to effectively train your employees or students. We recommend 1 Instructor’s Kit per instructor, 1 Trainee’s Kit per student or trainee, and 1 Reference Library Kit per 2-3 students or trainees. If you already have a program in place, you may choose to purchase the individual elements on an as-needed basement to complete sets.

Q: Do your training curriculums offer supplemental software for instructional purposes?

A: Technically no. While a CD-ROM or DVD is included with the Instructor’s Manual of each curriculum, it does not contain a proprietary software program. What it does include is all of the tools an instructor will need to enhance his or her course instruction. The CD-ROM includes visual aids, SOP templates, movie clips, unit tests, and more.

Member Discounts and Benefits

Q: My company is a member of Printing Industries of America, but I am only seeing non-member prices while in the online store. How can I receive my discount?

A: When ordering online, in order to receive your discount, you must first log in to the website. Do this at the home page, Upon logging in, both the member and non-member prices will be available for selection in the online bookstore. For additional information on logging in, refer to the question below.

Q: As a member, how do I log in to access member benefits on

A: If you are an employee of a member company, you can gain access to these benefits by logging in. Your username is your email address, and you can select your own password. If you still are still unable to log in as a member, please call Marci Thomas at 412-259-1832 for assistance.


Q: Are your products returnable?

A: For individual customers, our hard-copy publications can be returned within 30 days of purchase, in good condition. For retail customers, unsold products and overstock may be returned within six months of purchase and must be in perfect, saleable condition. As long as this criteria is met, we will accept returns for these types of products. Our digital and downloadable products and many process control products, however, are not returnable.

Q: Where do I ship my return?

A: Returns should be shipped, with a copy of the original packing slip or referencing the invoice number and a note for the reason for return, to Printing Industries Returns, 301 Brush Creek Rd. Warrendale, PA 15086.


Published on Thursday, October 17, 2013 (updated 06/07/2016)

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