Effective Communication Techniques between Employees and Customers -- PDF

It is virtually impossible to be successful at your job if you are not an effective communicator. This applies to management, sales, customer service, or any job where information is transferred.

Communication takes many forms--verbal and written, formal and informal. This MicroLesson examines the forms of sending and receiving information most pertinent to our industry and reviews techniques that can be used to assist customer contact people in their communications.

You will learn:

• The basics of communication
• The variety of ways you convey information--intentionally or not
• Ways to match your delivery to your listeners' style
• The importance of truly listening (and paying attention)
• Skills for successful customer interactions
• Written communication tools and tips