Returns Policy

For Individual Customers
With few exceptions, Printing Industries Press books may be returned, in new condition, for a full refund within 30 days of shipment date.

Please note: Due to the nature (data or format) of the following products, returns are not accepted and sales should be considered final: Ratios volumes, Marketing4Digital sets, Research and Technology Reports, any PDF-only product, eBooks, any webinar, digital quality control products, compensation surveys, incentive plan reports, and samples manuals.

If you are unsure of whether the material you are considering will fit your needs, please contact Printing Industries of America at 412-741-6860 in advance to speak with a staff member who can help you select the appropriate report(s).

When making a return, please include the original invoice or packing list and detail the reasons for the return. Return shipping charges must be paid by the customer. Original shipping and handling charges as well as any rush charges are non-refundable.

For credit card payments, a credit will be issued to your account as the merchandise is received. Please allow two billing cycles for credit to appear on your account statement. All other refunds will be made by check in the name of the paying party.

For Retail Customers
Retail booksellers may return unsold books, in perfect condition, within six (6) months of date of purchase and will receive a credit on their account toward their next order. Books must be received in like-new condition, so please pack returns with care; credit will not be issued for damaged books that cannot be returned to inventory. No prior permission is required for returns, but please include a debit memo stating original invoice numbers and reason for return. Credit memos are good for one year.

Returns Address
Send products via UPS or other trackable shipping service to:

Printing Industries of America
Attn: Member Central
200 Deer Run Road
Sewickley, PA 15143

Questions about your order?
Call 800-910-4283 x770 or email membercentral@printing.org.
Please reference your Order Number when inquiring.
Member Central agents available Monday thru Friday, 8:30 am to 5:00 pm.