Mailing Specialist

Job Summary     
Under the supervision of the General Manager, the Mailing Specialist is responsible for setting up and operating all inkjet and mailing devices according to specification on the job ticket as well as maintaining quality standards of jobs produced by these machines. The Mailing Specialist must stay up to date on postal regulations and foster an environment of two-way communication ensuring a participatory environment of continuous improvement while improving department efficiencies and developing any newly hired employees. Ensuring each and every order is produced to order specs while meeting delivery deadlines.
As the Mailing Specialist and a member of the Fulfillment Team, you are responsible for:
  • Playing a key role in meeting company-wide profitability and customer satisfaction goals, such as guaranteed satisfaction and value for our    customers.
  • Contributing to a work environment that fosters pride in being part of a winning team and promotes personal growth.
  • Maintaining personal productivity and quality standards that ensure attractive financial returns so that the company may continue to provide excellent service to our customers and ensure job security and career growth for our staff.
  • Working closely with other staff members to exceed customer satisfaction and service expectations.
Responsibilities and Duties:
General and Administrative
  • Develop new procedures to improve production efficiencies.
  • Communicate effectively with the General Manager, the sales team, and the production team, informing and updating them regularly to guarantee that sales objectives and customer objectives are met.
  • Ensure recordkeeping requirements for jobs are met.
  • Ensures that all finished products is acceptable quality and produced according to schedule.
Mailing Operations
  • Set up, operate  and trouble shoot all inkjet and tabbing equipment
  • Oversee inkjet quality, assuring bar codes meet postal specifications and image is clean and clear
  • Capable of running all BCC Mail Manager 2010 tasks (GOAL)
  • Capable of reading and understanding job ticket instructions
  • Coordinate with scheduling and customer service to ensure production timeliness
  • Audit production output quality, investigate and initiate corrective action on substandard jobs
  • Performs all postal sortation, traying, sacking and palletizing of mail
  • Understands mail categories and classes. Understands drop shipment procedures, expedited services, international mailing, mailing permit applications, small equipment procurement and mail piece design.
  • Monitor shift labor usage and efficiencies daily and report to General Manager, assign workload to each operator based on schedule demands.
  • Responsible for ensuring safe operating conditions of all machinery
  • Ability to count out barcodes for quality control.
  • Check barcode and address block placement, create fold samples, and Sample A samples for insert jobs.
  • Secures customer sign off of inkjet image before processing a job.
  • Fills out checklist upon set up of each job.
  • Performs all minor maintenance and cleaning of machinery as needed.
  • Responsible for ensuring proper training on process, quality, and safety procedures.
  • Participates in on-going training.
  • Provides technical advice.

  • High school diploma/GED with experience or vocational/technical certification.
  • Previous experience in a distribution center or warehouse atmosphere
  • Proficient with computers and all applicable software.
  • Has a thorough knowledge of USPS postal regulations
  • Good mathematical skills: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to read and use a ruler.
  • Able to apply a variety of written instructions furnished in written or oral form; read and interpret documents such as safety rules, operating instructions and procedural manuals, and work orders.
  • Strong interpersonal skills-team player, able to supervisor others as needed.
  • Strong attention to detail.
  • Reliable attendance, punctuality and attention to work station.
  • Meet or exceed minimum test results as specified by hiring manager.
Working Conditions 
  • The employee frequently is required to stand and walk up to 8 hours or more per day.
  • The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
  • Work area has fluorescent lighting and air conditioning.
  • Some work areas may have usual moderate to loud noise levels.
  • Exposure to ink and chemical fumes, and airborne particles: paper dust, drying powder.
  • Fast-paced environment subject to numerous schedule and priority changes and short notice activity.
  • May work overtime.
Additional Duties: This job description in no way states or implies that these are the only duties to be performed and is not all inclusive. They represent the typical elements and criteria necessary to successfully perform the job. At the employee’s request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your supervisor.

Published on Monday, July 21, 2008 (updated 05/28/2014)

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