Customer Service Project Manager Lead

Position Title:                 Project Manager

Reports to:                      Lead Project Manager

Description Updated:      

Position Summary:

Leading, managing, facilitating and working as a member in a production-based client services support team in processing print production from initial client specifications through delivery and follow-up. Accountable for the planning, budget control, quality, communication, information collection and dissemination, and process execution including but not limited to the Company's primary functional areas: prepress, press, bindery, and product distribution.

Minimum Qualifications:


Job-related, post-secondary education, or applicable experience in project management. Experience and or education in the printing industry with exposure to electronic prepress, print production, customer service, and leadership and/or management roles desired.


Leadership, strong oral and written communications, process improvement, team dynamics, organization, conflict management, consensus decision making, peer coaching and feedback, group problem solving and interpersonal.

Business computer application experience including but not limited to: Microsoft Office Suite, data collection systems,  management information systems.  Basic prepress including but not limited to: file management and organization, preflight, and digital asset management.


Accepts change, tries new things, takes on more responsibility, accountable for results, takes action, acts in best interest of team rather than oneself, works without need for supervision, helps peers succeed, takes risks, open-minded, results oriented, works well under pressure and deadlines.

Primary Job Responsibilities include but are not limited to:

  • Manage and lead print reproduction projects for clients by working within a team-based production work group framework
  • Actively participate in achievement of corporate business objectives
  • Partner with sales and manufacturing departments in uniformly striving to meet the needs of the Company clients
  • Participate in developing and modeling the behaviors and operating principles of manufacturing teams and work groups
  • Lead problem-solving production process issues, resulting in corrective measures
  • Actively participate in the development and enforcement of operational manufacturing standards
  • Actively participate in ongoing process improvement internally and externally to team operations


Primary Job Functions Include:

Project Integration Management

Processes required to ensure that the various elements of the project are properly coordinated.

Project Scope Management (planning)

Processes required to ensure that the project includes all the work required, and only the work required, to complete the project successfully.

Project Time Management

Processes required to ensure timely completion of the project.

Project Cost Management

Processes required to ensure that the project is completed within the approved budget.

Project Quality Management

Processes required to ensure that the project will satisfy the needs for which it was undertaken.

Project Human Resource Management

Processes required to make the most effective use of the people involved with the project.

Project Communications Management

Processes required to ensure timely and appropriate generation, collection, dissemination, storage, and ultimate disposition of project information.

Project Risk Management

Processes concerned with identifying, analyzing, and responding to project risk.

Project Procurement Management

Processes required to acquire goods and services from outside the performing organization.

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Supervisor Signature                                           Employee Signature

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Date                                                                 Date

Published on Tuesday, September 4, 2007 (updated 05/27/2014)

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